Terms and Conditions of Use
By accessing or using any part of the website located at https://www.sorento.com.my (the “Site”), you acknowledge and agree to be bound by these Terms and Conditions of Use. These terms, along with any other policies or legal notices published on the Site—including our Site Policy—govern your relationship with Sorento Sdn Bhd (“Sorento,” “we,” or “us”) in connection with your use of this Site.
Governing Law and Jurisdiction
Your access and use of the Site will be governed in accordance with the laws of Malaysia. By using the Site, you consent to submit to the exclusive jurisdiction of the Malaysian courts, regardless of any conflicting legal principles.
Intellectual Property and Usage Restrictions
All trademarks, logos, service marks (“Marks”), and all materials found on the Site—including but not limited to text, data, software, images, audio and video files (“Content”)—are owned by Sorento, its licensors, or content providers. These elements are protected by copyright and intellectual property laws unless otherwise indicated.
You are prohibited from copying, modifying, distributing, republishing, transmitting, storing, or using any part of the Site’s Content or Marks in any way without obtaining prior written permission from us. These items may not be exploited for commercial gain or unauthorized distribution. Infringement may result in civil or criminal penalties.
User Responsibilities
Users must not post or transmit any material that is illegal, harmful, offensive, defamatory, obscene, or otherwise objectionable, or that may promote conduct considered a criminal offense or give rise to civil liability. We reserve the right to cooperate fully with legal authorities or court orders requiring us to identify anyone posting such content.
Third-Party Links
The Site may contain links to external websites operated by third parties (“Linked Sites”). We do not control, review, or maintain the content of these Linked Sites and are not responsible for their accuracy, availability, or reliability. Inclusion of such links does not imply our endorsement or affiliation.
When accessing a Linked Site, please review its own policies and terms of use as they may differ from ours.
Disclaimer of Warranties
All content and services on this Site are provided “as is” and “as available.” We make no warranties, express or implied, including but not limited to warranties of accuracy, reliability, merchantability, fitness for a particular purpose, or non-infringement.
We do not guarantee that the Site will operate uninterrupted, be error-free, or free of viruses or harmful components. You assume full responsibility for your use of the Site and any content you download or access at your own risk.
Limitation of Liability
Sorento is not liable for any indirect, incidental, consequential, special, or punitive damages arising out of your access to or use of the Site or any Linked Sites. This includes, but is not limited to, loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.
We are not responsible for any issues due to technical failures, unauthorized access, network or system disruptions, or events beyond our control. While we strive to ensure the Site remains secure and operational, we cannot guarantee continuous or flawless access.
User Submissions and Communication
Unless otherwise stated by law or our Site Policy, any messages, emails, suggestions, or other communications you send to us through the Site will be treated as non-confidential and non-proprietary. We reserve the right to use and reproduce such submissions for any purpose without compensation to you.
We are not responsible for any unauthorized access to, or alteration of, your communications with us. You bear the risk of any such security breaches or resulting damages.
General Terms
If any portion of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will remain in full effect, with the unenforceable part replaced by a valid clause that closely reflects the original intent.
Our decision not to enforce any part of these Terms does not mean we waive our rights to do so in the future.
Personal Data Protection Notice for Sorento Sdn. Bhd. 200501017483 (694526-P)
At Sorento Sdn Bhd (Company No. 200501017483 (694526-P)) (hereinafter referred to as "Sorento"), we understand that protecting your personal data is a significant priority. We are fully committed to safeguarding your privacy and managing your personal information with the highest level of care, in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). This Personal Data Protection Notice outlines how Sorento collects, uses, stores, and discloses your personal data. Please be aware that Sorento reserves the right to revise this Notice at any time, with such updates reflected on our website without prior notification.
1. Types of Personal Data We Collect
Depending on your interaction with Sorento, the personal data we may process includes (but is not limited to):
General Identifiers: Full name, date of birth, nationality, identification numbers (e.g., NRIC or passport), preferred language, ethnicity, photographs, voice recordings, cookies, and GPS/location data.
Contact Information: Home or business address, email, phone or mobile number, fax number, or other communication details.
Financial Information: Bank account details, income range, tax details, EPF statements, credit history, banking facility letters, and other data necessary for financial assessment or commercial arrangements with Sorento.
2. How We Collect Your Personal Data
We may collect your data directly from you or through the following means:
When you contact us, submit queries, or correspond with us.
When you register a product warranty, sign up for our services, or interact with customer service.
Through your participation in marketing campaigns, contests, surveys, and promotional activities.
From forms or documents submitted when engaging in a business relationship with Sorento or our partners.
From public sources or third parties with your consent or as otherwise permitted by law.
3. Why We Require Your Personal Data
If you choose not to provide certain personal information, we may be unable to:
Process your requests or provide product or service updates;
Inform you about new promotions, events, or services;
Fulfil our obligations to you in a commercial context.
4. Purpose of Personal Data Processing
Your data may be used for purposes such as:
Entering into and managing agreements for the sale or supply of goods and services;
Delivering products or services requested;
Sending notices and marketing communications;
Customer relationship management and service delivery;
Managing commercial and transactional relationships;
Responding to your inquiries or complaints;
Providing post-sales services;
Enhancing our offerings through analysis and research;
Fraud detection, crime prevention, and compliance with legal and regulatory requirements;
Managing project sites, warranties, customer care, and security;
Administering participation in promotional activities or contests.
5. Disclosure of Personal Data
Within Sorento
Your data may be shared within Sorento’s network (including subsidiaries, related companies, and appointed third parties), both in and outside Malaysia, under strict confidentiality and access control.
Third Parties
We may disclose your personal data to:
Financial institutions, auditors, legal advisors, IT vendors, contractors, event organizers, consultants, and insurance providers;
Business partners, affiliates, and service providers working on our behalf;
Law enforcement and regulatory agencies;
Government authorities, utility providers, and local councils;
In cases of business mergers, acquisitions, or restructuring, your data may be shared with relevant stakeholders and their advisors.
6. Storage and Retention
Your information may be stored in physical or digital formats at our offices or servers. Sorento retains personal data only for as long as necessary to fulfill the stated purposes or to comply with legal, regulatory, or internal policy requirements.
7. Your Rights
You have the right to:
Confirm whether Sorento holds your personal data;
Request access to or correction of inaccurate, outdated, or incomplete data;
Withdraw your consent, subject to legal and contractual limitations;
Object to your data being used for marketing purposes;
Understand our policies and data handling practices.
8. Data Accuracy
To ensure the accuracy of your data, please notify us promptly if your information changes or contains errors.
9. Website and Cookies
Our website may contain links to third-party sites with their own privacy policies. We do not take responsibility for these external sites.
We may use cookies to enhance your browsing experience and gather data such as your IP address, browser type, date/time of visit, and referral URLs. You may disable cookies in your browser settings.
10. Location-Based Services
Certain services or apps may collect location data. This feature is opt-in, and you may deactivate it at any time. These services may use analytics tools (e.g., Google Analytics) to track usage trends without identifying you personally.
