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  • WARRANTY INFORMATION FOR WATER CLOSET
  • WARRANTY CLAIMING
  • WARRANTY INFORMATION FOR FAUCET
  • WARRANTY INFORMATION FOR FAUCET

    Customer is responsible to activate the product warranty via online registration within 14 days of the purchase to be entitled the Lifetime Limited Warranty. 

    Warranty for Faucet as stated below:-

    1. 5 / 10 years warranty for cartridge from date of purchase (for selected models only).
    2. SORENTO is not responsible for labour charges, installation or other incidental or consequential costs.
    3. This warranty is applicable to the original purchaser of the Product and it is not transferable to any third party, including but not limited to any subsequent purchase or owner of the Product. This warranty applies only to SORENTO Product purchased and installed in Malaysia.
    4. The obligations of SORENTO under this warranty are limited to replacement of part or other appropriate adjustment, at SORENTO’s option, of the Product or part found to be defective in normal use, provided that such Product or part are professionally installed by trained and/or qualified plumber or technician, used and serviced in accordance with instructions.
    5. SORENTO SDN BHD reserves the right to modify or amend the terms and conditions of the warranty without prior notice.
    IMPORTANT NOTE: 
    SORENTO shall not be responsible or liable for any failure of, or damage to, this Product caused by either chloramines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite). The use of high concentrate chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage. 

    This written warranty is the only warranty made by SORENTO. Repair, replacement or other appropriate adjustment as provided under this warranty shall be the exclusive remedy available to the original purchaser. SORENTO shall not be responsible for loss of the Product or for other incidental, special or consequential damages or expenses incurred.

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